AI to transform telecoms but technology won’t completely replace humans, new Optus CEO says

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The story "AI to transform telecoms but technology won’t completely replace humans, new Optus CEO says" was covered 16 hours ago by The Guardian, a news publisher based in United Kingdom.

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The Guardian 16h ago

AI to transform telecoms but technology won’t completely replace humans, new Optus CEO says - The Guardian

Quick Summary:

Stephen Rue says artificial intelligence will improve customer service and efficiency, but people required for decisionsGet our breaking news email, free app or daily news podcastOptus’s new chief executive, Stephen Rue, says artificial intelligence will play a significant role in the future of telecommunications, but humans will remain central to the company.

Rue joined the Australian mobile network operator, a subsidiary of Singaporean telecommunications company Singtel, in November last year after six years at the helm of the federal government’s National Broadband Network (NBN).